Shipping Policy

Shipping Policy 


Thank you for visiting and shopping at ​FRSH Scents​.

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

UK orders of £9.94 or less will incur a shipping charge of £1.99. Orders over £9.95 qualify for free shipping. UK orders should be delivered within 1-2 working days of dispatch confirmation. 

EU orders of £14.94 or less will incur a shipping charge of £4.99. Orders over £14.95 qualify for free shipping. EU orders should be delivered within 3-4 working days of dispatch confirmation.

North American orders of £24.94 or less will incur a shipping charge of £9.99. Orders over £24.95 qualify for free shipping. North American orders should be delivered within 6-7 working days of dispatch confirmation.  

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

FRSH Scents​ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

FRSH Scents​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.